🔒 jilli4 Privacy Policy

1. Introduction and Scope

1.1. This Privacy Policy applies to all personal information collected by jilli4 through our website (jilli4.cam), mobile applications, customer support channels, and any other services we provide (collectively, the "Platform"). By registering an account or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal data as described herein.

1.2. jilli4 operates as a data controller under Philippine data protection law. We determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable privacy regulations.

1.3. This Privacy Policy should be read in conjunction with our Terms and Conditions, Responsible Gaming Policy, and Cookie Policy. In the event of any conflict between these documents, the Terms and Conditions shall prevail regarding legal obligations, while this Privacy Policy shall govern all data protection matters.

2. Information We Collect

jilli4 collects various types of personal information to provide, maintain, and improve our services. The categories of information we collect include:

2.1. Account Registration Information

When you create an account with jilli4, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, and nationality
• Contact Information: Email address, mobile phone number, and residential address
• Account Credentials: Username, password (stored in encrypted format), and security questions
• Verification Documents: Government-issued identification (Philippine passport, driver's license, national ID, or voter's ID), proof of address (utility bills or bank statements), and payment method verification documents

This information is necessary to comply with Know Your Customer (KYC) requirements, prevent fraud, verify your age (21+ only), and ensure compliance with Philippine gaming regulations administered by PAGCOR.

2.2. Financial and Transaction Information

To process deposits, withdrawals, and gaming transactions, we collect:

• Payment Information: Payment method details (GCash account, Maya wallet, bank account numbers for BPI, BDO, or Metrobank, cryptocurrency wallet addresses for USDT TRC20)
• Transaction History: Deposit amounts, withdrawal requests, transaction dates and times, payment method used, and transaction status
• Gaming Activity: Bet amounts, game selections, winnings and losses, bonus usage, and account balance history

Note: jilli4 does not store complete credit card numbers or CVV codes. Payment processing for certain methods is handled by secure third-party payment processors who maintain PCI DSS compliance.

2.3. Technical and Device Information

When you access the jilli4 Platform, we automatically collect certain technical information, including:

• Device Information: Device type (mobile, tablet, desktop), operating system and version, browser type and version, screen resolution, and device identifiers
• Network Information: IP address, internet service provider, geographic location (city and country level), and connection type
• Usage Data: Pages visited, time spent on pages, click patterns, navigation paths, referring URLs, and session duration
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar technologies (see Section 6 for details)

2.4. Communication and Support Data

When you interact with jilli4 customer support or marketing communications:

• Support Inquiries: Messages sent via live chat, email correspondence, phone call recordings (with prior notice), and support ticket details
• Marketing Preferences: Email subscription status, SMS notification preferences, and promotional offer participation
• Survey and Feedback: Responses to surveys, feedback forms, and user experience questionnaires

3. How We Use Your Information

jilli4 processes your personal data for the following purposes, each based on specific legal grounds under Philippine data protection law:

3.1. Account Management and Service Delivery

We use your information to:

• Create and maintain your gaming account
• Verify your identity and age (21+ requirement)
• Process deposits, withdrawals, and gaming transactions
• Provide access to casino games, sports betting, and other Platform features
• Manage bonus and promotional offers
• Calculate and credit winnings to your account

Legal Basis: Contract performance – these activities are necessary to fulfill our agreement with you as outlined in our Terms and Conditions.

3.2. Legal Compliance and Regulatory Obligations

We process your data to:

• Comply with PAGCOR regulations and Philippine gaming laws
• Fulfill anti-money laundering (AML) and counter-terrorist financing (CTF) obligations
• Conduct KYC verification and ongoing due diligence
• Report suspicious transactions to relevant authorities when required
• Maintain records for audit and regulatory inspection purposes
• Respond to lawful requests from law enforcement or government agencies

Legal Basis: Legal obligation – processing is required to comply with Philippine and international legal requirements.

3.3. Fraud Prevention and Security

Your information helps us:

• Detect and prevent fraudulent activities, including account takeovers and payment fraud
• Monitor for suspicious betting patterns or bonus abuse
• Enforce our Terms and Conditions and investigate violations
• Protect against cyber attacks, unauthorized access, and security threats
• Maintain the integrity of gaming outcomes and prevent cheating

Legal Basis: Legitimate interests – we have a legitimate interest in protecting our Platform, users, and business operations from fraud and security risks.

3.4. Customer Support and Communication

We use your contact information to:

• Respond to your inquiries via live chat, email, or phone
• Provide technical support and troubleshooting assistance
• Send account notifications (deposits, withdrawals, verification requests)
• Deliver important service updates and policy changes
• Process complaints and resolve disputes

Legal Basis: Contract performance and legitimate interests – these communications are necessary to deliver services and maintain customer relationships.

3.5. Marketing and Promotional Communications

With your consent, we may use your information to:

• Send promotional emails about new games, bonuses, and special offers
• Deliver SMS notifications about exclusive promotions
• Provide personalized gaming recommendations based on your preferences
• Invite you to participate in tournaments and special events

Legal Basis: Consent – you have the right to opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your account preferences.

3.6. Platform Improvement and Analytics

We analyze your usage data to:

• Understand how players interact with the Platform
• Identify and fix technical issues
• Develop new features and improve existing services
• Optimize game selection and user experience
• Conduct research and statistical analysis

Legal Basis: Legitimate interests – we have a legitimate interest in improving our services and ensuring optimal Platform performance.

4. How We Share Your Information

jilli4 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under specific circumstances:

4.1. Service Providers and Business Partners

We work with trusted third-party service providers who assist in operating the Platform:

• Payment Processors: Companies that facilitate deposits and withdrawals through GCash, Maya, bank transfers, cryptocurrency networks, and other payment methods
• Gaming Content Providers: Software developers who supply casino games, live dealer platforms, and sports betting feeds
• Cloud Hosting Services: Infrastructure providers who host our servers and databases
• Customer Support Platforms: Live chat software and ticketing system providers
• Marketing and Analytics Tools: Email service providers and analytics platforms (used only if you've consented to marketing)
• Verification Services: Identity verification and document authentication providers

All service providers are bound by confidentiality agreements and are permitted to use your data only for the specific services they provide to jilli4. They may not use your information for their own purposes.

4.2. Legal and Regulatory Authorities

We may disclose your information to government agencies, regulators, or law enforcement when:

• Required by Philippine law, PAGCOR regulations, or court orders
• Necessary to comply with anti-money laundering (AML) reporting obligations
• Responding to lawful requests for information in criminal investigations
• Protecting against legal liability or defending legal claims

4.3. Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you via email and Platform notice before your data is transferred and becomes subject to a different privacy policy.

4.4. With Your Consent

We may share your information with other parties when you explicitly consent to such sharing, such as when participating in partner promotions or third-party loyalty programs.

5. Data Security Measures

jilli4 implements comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1. Technical Security Controls

• Encryption: All data transmission between your device and our servers uses industry-standard SSL/TLS encryption. Passwords are stored using strong one-way hashing algorithms.
• Secure Infrastructure: Our servers are hosted in secure data centers with physical access controls, environmental monitoring, and redundant systems.
• Firewall Protection: Network firewalls and intrusion detection systems monitor and block suspicious traffic.
• Two-Factor Authentication: Optional 2FA adds an extra layer of protection to your account login.
• Regular Security Audits: Independent security firms conduct periodic penetration testing and vulnerability assessments.

5.2. Organizational Security Measures

• Access Controls: Personal data access is restricted to authorized employees who need the information to perform their job functions.
• Employee Training: Staff members receive regular training on data protection policies and security best practices.
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements protecting customer data.
• Incident Response: We maintain a data breach response plan to quickly address security incidents and notify affected users as required by law.

While we implement robust security measures, no system is completely immune to security risks. You play a crucial role in protecting your account by maintaining strong, unique passwords, not sharing login credentials, and promptly reporting suspicious activity.

6. Cookies and Tracking Technologies

jilli4 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us remember your preferences and analyze Platform usage.

6.1. Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for Platform functionality, login authentication, and security features	Session or 1 year
Performance Cookies	Collect anonymous data about how visitors use the Platform to improve performance	1-2 years
Functionality Cookies	Remember your preferences (language, display settings) for a personalized experience	1 year
Marketing Cookies	Track your activity to deliver relevant promotional offers (requires consent)	1-2 years

6.2. Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, though this may affect Platform functionality. To opt out of marketing cookies specifically, adjust your preferences in your account settings.

7. Data Retention

7.1. jilli4 retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7.2. Active Accounts: Data is retained for the duration of your account activity plus any required retention period under Philippine law (typically 5-10 years for financial records and transaction history).

7.3. Closed Accounts: After account closure, we retain certain information to comply with regulatory requirements, prevent fraud, and maintain business records. Personal identifiers may be anonymized or pseudonymized after the legal retention period expires.

7.4. Marketing Data: If you opt out of marketing communications, we will suppress your contact information from promotional campaigns but retain it on our suppression list to ensure we do not inadvertently contact you again.

8. Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable laws, you have the following rights regarding your personal information:

8.1. Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

8.2. Right to Rectification

You may request correction of inaccurate or incomplete personal information. You can update most account information directly through your account settings, or contact customer support for assistance.

8.3. Right to Erasure

You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes collected or you withdraw consent. This right is subject to legal retention obligations and our legitimate interests in maintaining business records.

8.4. Right to Object

You can object to processing of your personal data for marketing purposes at any time. You may also object to processing based on legitimate interests, though we may continue processing if we demonstrate compelling legitimate grounds that override your interests.

8.5. Right to Restrict Processing

You may request that we limit how we use your data while we address a dispute about accuracy or lawfulness of processing.

8.6. Right to Data Portability

Where technically feasible, you can request transfer of your data to another service provider in a portable format.

8.7. Right to Withdraw Consent

Where processing is based on consent (such as marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

Exercising Your Rights: To exercise any of these rights, contact our Data Protection Officer at [email protected] with "Privacy Rights Request" in the subject line. We will respond within 30 days and may require identity verification before processing your request.

9. International Data Transfers

9.1. While jilli4 primarily operates within the Philippines and serves Filipino players, some of our service providers and technology partners may be located outside the Philippines, including in jurisdictions that may not provide the same level of data protection.

9.2. When we transfer personal data internationally, we implement appropriate safeguards such as standard contractual clauses, ensuring that your data receives adequate protection regardless of where it is processed.

10. Children's Privacy

🔞 21+ Only

10.1. jilli4 services are strictly intended for individuals aged 21 years and above. We do not knowingly collect personal information from anyone under the legal gambling age in the Philippines.

10.2. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe a minor has provided information to jilli4 should contact us immediately.

11. Third-Party Links and Services

11.1. The jilli4 Platform may contain links to third-party websites, game providers, or payment processors. This Privacy Policy applies only to information collected by jilli4. We are not responsible for the privacy practices of third-party sites.

11.2. We encourage you to review the privacy policies of any third-party services before providing personal information to them.

12. Changes to This Privacy Policy

12.1. jilli4 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs. We will notify you of material changes by posting the updated policy on the Platform with a revised "Last Updated" date.

12.2. For significant changes that materially affect your rights, we will provide additional notice via email or prominent Platform notification at least 30 days before the changes take effect.

12.3. Your continued use of jilli4 services after policy updates constitutes acceptance of the revised Privacy Policy.

13. Contact Information and Data Protection Officer

13.1. If you have questions, concerns, or complaints about this Privacy Policy or our data processing practices, please contact our Data Protection Officer:

Email: [email protected]
Subject Line: "Privacy Policy Inquiry" or "Data Protection Request"
Response Time: We aim to respond to all privacy inquiries within 48 hours.

13.2. If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.